Refund policy

Lizzie Mabley Fabric & Home is a trading name of Lizzie Mabley Ltd, registered in England and Wales with company number 17081161.

 

All Lizzie Mabley Fabric & Home goods are handmade and unique, so variations in colour, pattern, and size should be expected. Lizzie Mabley Fabric & Home does not accept returns on these irregularities. However, if for some other reason you are not satisfied, you may send your purchase back in the original packing within 14 days for exchange or refund.

 

It is the responsibility of the customer to return the goods and ensure that they are protected enough to maintain their resale value. The customer is responsible for the cost of returning the goods to us.

 

A full refund will be issued, minus the cost of postage, if the product is returned in resale condition. If the goods are damaged after delivery and before they are returned, we reserve the right to investigate whether the cause of damage is negligence, which might affect the refunded amount.  

 

Please note that with goods sent with free shipping, refunds will be paid minus the amount to post the item. 

 

It is the responsibility of the customer to check the colour, design and quantity of fabrics before you use/cut into the order. If the fabric is faulty, contact us immediately.  We cannot accept any returns once the fabric has been cut.

 

Deliveries to third parties:  

 

Where deliveries are made to third parties (curtain makers, upholsterers, etc) on the instructions of the customer, it is the responsibility of the customer to ensure that the correct material is received.

 

You must contact us within 14 days of receipt of goods if there are any problems with your order.

 

We will not be held responsible for any labour costs due to cutting into and/or the use of incorrect or faulty material.

 

Returns for fabric must be agreed to in writing by the Managing Director and may incur a 25% restocking charge plus national or international shipping fees.

 

Damage to goods on route:

 

If you notice the order is damaged upon delivery, do not accept the package and contact us immediately. Alternatively, take a photograph of the damage, and/or send it back notifying us of the damage and we will be in contact for an exchange or refund.

 

Clearance Sale goods are not eligible for exchanges, returns, or refunds.